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Cookie policy of ENGIE


ENGIE (Electrabel sa, boulevard Simon Bolivar 36, 1000 Brussels) uses cookies and comparable technologies (hereinafter jointly “cookies”) on its websites and apps. Cookies are small information files that are stored on your computer or other device whenever you visit our websites and apps.

On your first visit to our website and apps, and at regular intervals, you will be asked to agree to the use of cookies. You can indicate what kind of cookies you agree or disagree with. Only functional cookies cannot be refused.

Below you will find more information about the use of cookies on our websites and apps and the possibility to change your cookie preferences at all times.

Types of cookies

Our websites and apps use different types of cookies.

Functional cookies: cookies that are necessary for our websites and apps to work properly. These cookies are needed, for example, to allow you to log in to the customer area or to remember your language choice. These cookies cannot be desactivated.
View the full list of cookies

Analytical cookies: cookies that collect information about how visitors use our websites and apps (pages visited, average length of visit, …) to improve the operation thereof, to adapt the content to the visitors’ needs and to optimize your surfing experience.
View the full list of cookies

Comfort cookies: cookies to increase your surfing comfort and to provide you with a more personalised surfing experience, for example, by reorganizing the content of a page or by prefilling certain information in a form.
View the full list of cookies

Commercial and social media cookies: cookies that collect information about your surfing behaviour in order to offer you advertising or content tailored to your own interests, on our websites and apps, but also outside them via banners or via direct messages (for example via e-mail, sms, post,…). These may also include third-party cookies to improve the content and operation of our website and apps, or to monitor and optimise ENGIE banners on other websites or apps. These cookies also allow you to share the content of our websites and apps with other people via social media.
View the full list of cookies

Changing your cookie preferences

You can change your cookie preferences for our websites and apps via the following link, or on the websites of the various third parties that install cookies on our websites and apps as you can see in the above-mentioned overview.

You can also refuse the installation of cookies via your browser settings and you can delete the cookies already installed on your computer or device at any time.

If you refuse or delete cookies, it is possible that our websites and apps may not or no longer function optimally and your navigation and user comfort may be disturbed.