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Contact & FAQ for companies

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Frequently asked questions
Find your answer among our frequently asked questions, devided per category.

Bills and payments

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Please specify the topic related to your question:

• Administration >
• Payments >
• Electronic invoicing >
• A bill component >
• Network tariffs in Flanders as from 2023 >
• Structured electronic invoicing between businesses will become mandatory from 2026: what do you need to do? >

Government measures

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• New grid tariffs in Flanders >
• VAT reduction on electricity and gas >
• Understanding the ETS2 System and its impact on your business >

Consumption

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• How much electricity and/or gas have I consumed? >
• I produce my own energy. How much energy have I injected into the grid? >
• What are the quarter-hourly values/power consumption of my installation? >
• How do I know which EAN number belongs to which meter? >
• What is reactive consumption/cos phi? >

Contracts and offers

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• I'm interested in becoming an ENGIE customer. How do I request a quote? >
• My current contract is due to expire. How do I renew it? >
• How do I make an appointment with my account manager? >
• Where can I find and view my quotes? >
• How do I digitally sign my quote? >
• I'm switching from low to high voltage. What happens to my contract? >
• What is the share of green energy in my contract? >
• Where does ENGIE's energy come from? >
• Where does the electricity provided to your company come from? >
• How to calculate the CO2 emissions from the electricity consumption of your company? >

Customer Area

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• How do I log in to the Customer Area? >
• Can I change my username? >
• I've lost my login details. What should I do? >
• How do I delete my account or block a user's access to the Customer Area? >
• Not all my supply points are visible in the Customer Area. Why is this? >
• I get an error message saying that my login is already being used. What do I do? >
• How do I create a new account for the Customer Area? >

Move and connections

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• My business is moving premises. What do I need to do? >
• How do I change my billing address? >
• How do I get my meter opened? >
• How do I get my supply disconnected? >

Products and services

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• What training courses do you offer? >
• How much does a training course cost? >
• How do I register for a training course? >
• I’d like to install an electric vehicle charging station. What do I need to do? >

Contact information

You did not find your answer among the frequently asked questions?
Our employees are there to help you!

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Contact us

Professionals

Self-employed, SME & associations

Yearly consumption
     - Electricity < 500 000 kWh
     - Gas < 500 000 kWh

‎

By email >

‎

By phone (078 78 20 20)
      Mo-Fr: 8h00 - 20h00
      Sa: 9h00 - 13h00
      *Zone rate

Large company
 

Yearly consumption
     - Electricity > 500 000 kWh
     - Gas > 500 000 kWh

‎

By email >
URGENCY
NUMBERS
Flanders
Brussels
Wallonia
Gas odour or leak?
0800 65 065
0800 19 400
0800 87 087
URGENCY
NUMBERS
Flanders
Gas odour or leak?
0800 65 065
URGENCY
NUMBERS
Brussels
Gas odour or leak?
0800 19 400
URGENCY
NUMBERS
Wallonia
Gas odour or leak?
0800 87 087

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