Expecting a bill but not yet received it? In the Energy Bill application in your Customer Area, you can check whether the bill you're expecting has been issued. No account yet? Create your account online.
Expected bill hasn't been issued?
If the bill you're expecting hasn't been issued, please contact our Customer Service Team for businesses using the online contact form.
Bill has been issued but you haven't received an email?
Check your spam folder. The email may have ended up there by mistake.
If there's still no sign of it, please contact our Customer Service Team for businesses using the online contact form. They'll check whether your email address is registered in our system.
Tip: Our e-bills are sent from the address firstname.lastname@example.org. Adding this address to your contacts will help to ensure our emails make it into your inbox. Please note: this address is only used for sending bills. You cannot send emails to this address. If you need to get in touch, you'll find our contact details in your Customer Area.
Click on the button below to ask your question using the online contact form for businesses. Our team will respond to your query within five working days.
Frequently asked questions
In your Customer Area
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