I've paid too much. What should I do?

Go to all frequently asked questions

If you've paid too much, we will refund the excess amount on condition that there are no outstanding bills. We do this immediately when processing your payment. If you haven't received the expected amount 10 days after your payment, please contact us. 

 

Click on the button below to ask your question online using the contact form for businesses. Our team will respond to your query within five working days. 

Contact us

Frequently asked questions

  • How do I find out which bills I've paid?
  • I wish to pay by direct debit. What do I need to do?
  • What account number and reference should I use when making payments?
    • Useful links
    Customer service
    © Electrabel sa Sitemap Terms of use Privacy policy Suppliers Policy of cookies
    FR NL EN
    FR - NL - EN
    We respect your privacy

    ENGIE uses cookies on its website to guarantee the proper functioning thereof, to personalize it based on your interests and to optimize your surfing experience. Certains cookies allow to personalize our publicity messages through online banners or direct messages. Certians partners of ENGIE may also place cookies on our website in order to personalize the publicity that is shown to you online.

    For more information on our use of cookies you can consult our cookie policy here en our Privacy policy hier. Click on "Accept" to accept all cookies and directly continue to our website or click on “Managing your cookies” to refuse all cookies (except functional) in order to adapt your preferences.

    Managing your cookies
    List of all cookies
    This banner registers anonymous statistics. If you do not want to participate, please click here.
    Thank you
    All cookies are disabled by default except functional cookies that are mandatory. After you have made your choice, please click on "Save and exit".
    Use of cookies
    ENGIE uses cookies on its website to guarantee the proper functioning thereof and to know your preferences and interests to enable us to optimize your surfing experience. We also personalize our website and certain websites of our partners, based on your interests. For more information on our use of cookies you can consult our cookie policy here.
    Functional cookies
    Cookies that are necessary for our websites and apps to work properly. These cookies are needed, for example, to allow you to log in to the customer area or to remember your language choice. These cookies cannot be desactivated.
    Analytical cookies
    Cookies that collect information about how visitors use our websites and apps (pages visited, average length of visit, …) to improve the operation thereof, to adapt the content to the visitors’ needs and to optimize your surfing experience.
    Comfort cookies
    Cookies to increase your surfing comfort and to provide you with a more personalised surfing experience, for example, by reorganizing the content of a page or by prefilling certain information in a form.
    Commercial and social media cookies
    Cookies that collect information about your surfing behaviour in order to offer you advertising or content tailored to your own interests, on our websites and apps, but also outside them via banners or via direct messages (for example via e-mail, sms, post,…). These may also include third-party cookies to improve the content and operation of our website and apps, or to monitor and optimise ENGIE banners on other websites or apps. These cookies also allow you to share the content of our websites and apps with other people via social media.
    Cookies Privacy