I've paid too much. What should I do?

If you've paid too much, we will refund the excess amount on condition that there are no outstanding bills. We do this immediately when processing your payment. If you haven't received the expected amount 10 days after your payment, please contact us. 


Click on the button below to ask your question online using the contact form for businesses. Our team will respond to your query within five working days. 

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Frequently asked questions

  • How do I find out which bills I've paid?
  • I wish to pay by direct debit. What do I need to do?
  • What account number and reference should I use when making payments?