I wish to pay by direct debit. What do I need to do?

Here's how a direct debit application works: 


  • We provide you with a SEPA mandate for the customer account for which you want to set up a direct debit. 

  • You sign the SEPA mandate and return it to us. The address details can be found on the form. 

  • We arrange the set-up of your direct debit with the bank. Until it is activated, you pay your outstanding bills by bank transfer. 

  • Once your direct debit has been activated, we'll submit all subsequent bills to the bank for payment on the due date. You don't need to do anything and will no longer incur reminder fees. 


Click on the button below to log in to your Customer Area and apply for direct debit. 
No account yet? Create your account online.

Apply for direct debit

Frequently asked questions

  • I've paid too much. What should I do?
  • How do I find out which bills I've paid?
  • What account number and reference should I use when making payments?