I get an error message saying that my login is already being used. What do I do?

If you get a message saying that your login is already being used, it means there is already an active access for the login you are trying to create. In that case, you should first try to recover your username and password. 


Click on the button below and enter your email address or specific username. If your account is active, you'll receive an email at the registered email address containing a link to reset your password. 

Retrieve my login details

If you're unable to reset your details using the reset password link, you should contact a member of our Customer Service Team for further assistance. 
You can submit your request quickly and easily using the online contact form for businesses and public institutions.